Your privacy, in plain English.

Profusion Home Solutions (“Profusion,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website at https://profusion.solutions, speaking with our team, or otherwise providing your information to us, you agree to the practices described in this Privacy Policy.

01 Information We Collect

We collect the following types of information:

• Contact information: name, mobile phone number, email address, mailing address.
• Property information: address and details about your home relevant to the services you inquired about (for example, utility usage, roof type, HVAC system).
• Communication records: notes, call recordings, and message history between you and our team.
• Account and billing information for customers who engage our services.
• Website usage data (cookies, IP address, browser type, pages visited) when you visit our website.

We collect this information when you speak with one of our representatives by phone, complete a form on our website, sign a service agreement, or otherwise interact with our business.

02 How We Use Your Information

We use your information to:

• Discuss and coordinate home improvement services you have inquired about.
• Schedule and confirm appointments and consultations.
• Send appointment confirmations, reminders, and follow-ups.
• Send billing notifications and invoice reminders.
• Respond to customer service inquiries.
• Improve our services and customer experience.
• Comply with legal and regulatory obligations.

03 SMS / Text Messaging

By providing your mobile number and consenting (verbally during a phone call, in writing on a service agreement, or through our website) to receive text messages from Profusion Home Solutions, you agree to receive SMS messages related to appointment reminders, billing, customer care, and service updates.

• Message frequency varies based on appointment scheduling and account activity.
• Message and data rates may apply depending on your wireless carrier and plan.
• Reply STOP to any message at any time to opt out of further SMS communications.
• Reply HELP to any message for assistance, or contact us using the information at the bottom of this policy.

04 How We Share Your Information

We do not sell your personal information. We may share your information only with:

• Service providers who help us operate our business (for example, CRM platforms, payment processors, communication tools, scheduling software) and who are bound by confidentiality and data-handling obligations.
• Installation and service partners in our network, solely to fulfill the services you have requested or expressed interest in.
• Authorities, if required by law, court order, or to protect our legal rights and the safety of others.

Mobile phone numbers and SMS consent data are NEVER shared with third parties or affiliates for marketing purposes.

05 Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use our site and to improve the user experience. You can control or disable cookies through your browser settings; doing so may affect certain features of our website.

06 Data Retention

We retain your personal information for as long as necessary to provide services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it.

07 Your Rights

You may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information (subject to legal exceptions).
• Opt out of SMS communications at any time by replying STOP to any message.
• Opt out of email communications using the unsubscribe link in any email we send.

To exercise any of these rights, contact us using the information below.

08 Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

09 Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

10 Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last Updated” date. Material changes will be communicated through reasonable means.

11 Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us: